On the way home I was listening to NPR and heard part of a program about customer service and how companies are increasingly making it a priority. Companies are more sensitive now about word of mouth due to the growth of social networking and other internet related communication. Well, that made me think of the Equifax credit monitoring service and how crappy their customer service is. So I think I'll use this newfangled internet thingy to share my feelings.
A few months ago I signed up for a free trial of their credit monitoring service to check my credit score. I canceled it the following day and didn't give it another thought. One month later I get a charge from Equifax out of my bank account. I called and explained what happened and I was told that it would be fixed. A few weeks later I called again to see what had happened and to ask why my money had not been credited back to my account. I was told some reason or other and that it would be fixed within 48 hours. Another few weeks later and still nothing. I'm going to call again now and see what happens.
Update: I was just told that I was given the refund on March 10th. It is March 31st, and I just looked through my bank statement; no refund is there. I was advised to call my bank about it. Great. I love this stuff.
Update #2: I just contacted my bank and they are crediting my account while they investigate the issue. I will be notified of the results within 90 days. Equifax will be sorry now...I will get my money back! My 12 dollars and 95 cents!
Update #3: It's been over a year since all of this, and at this point I don't even remember what happened in the end...I know I received my refund, but I'm not sure if it was from my bank or from Equifax. Either way, the whole thing was a pain.